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Thursday, 26th June 2008



AGL Energy uses SAP, Avaya and AMC to keep customers happy AGL Energy has chosen to go with a mixed bag of Customer Relationship Management (CRM) suppliers in a bid to improve its customer service management.

Editor's Note

Good afternoon,

To improve its customer service management, AGL Energy has chosen to integrate solutions from multiple CRM suppliers including SAP, NSC and AMC.

In other news, Telstra has opened up its newest interactive T [life] retail store, which the telco giant claims is the largest of its kind in Australia.

What do you think?

Email your thoughts to;

Editor
editor@crn.com.au

Asia Pacific's submarine cable boom could burst

The last two years have seen a burst of new submarine cable investment in the Asian-Pacific region - the only region seeing new inter-continental cables being laid. However there is a potential for the bubble to burst if the wrong decisions are taken over the next two years.

Telstra claims T [life] store boost to Melbourne CBD

Australian telecommunications provider, Telstra has opened what it claims to be one the “largest state-of-the-art interactive telecommunications store in Australia”.

Opinion: Steam-powered computing

It's official. Windows XP is being put out to pasture. Sure you can still buy it for a while longer, but you'll have to hunt for it.

Greenpeace updates tech rankings

Greenpeace has released the latest edition of its Green Technology rankings..

Quarter of the planet to be online by 2012

Researchers are predicting that one quarter of the world's population will be connected to the internet within the next four years..

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Magazine

Issue: 247 | 23rd June, 2008

Cisco has dominated the networking space for years, but rivals have never been more optimistic about gaining ground on the vendor. This issue we speak to Cisco, its partner and its rivals to assess the recent fortunes of the networking giant. As...
More

Special Reports

CRN Solutions: Storage

*Opinion:Michael Costigan, Avnet
*Case Study: Bendigo Bank
*Profile: Klikon Solutions

More

CRN Solutions: Security

* Case Study: Wests Tigers
* Threats: Future of Security
* Statistics: Managed Services
* Opinion: Virtual security
More

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